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Service Flow
At IO Technology Sdn. Bhd., every project follows a clear, eight-step journey designed to guarantee accuracy, transparency and on-time delivery—from your initial quotation and purchase order all the way through production, quality control and final hand-off. Below, you’ll find a concise overview of each stage in our service flow.
Step 1: Received Quotation & PO
a) Identify and analyze the Project & Price needs.
b) Acknowledge back to customer & confirm date as Purchase Order.
Step 2: Admin
a) Receive drawing from customer via email / fax.
b) Send to Production.
Step 3: Production Manager
a) Make sure progress of the project is up to schedule from time to time.
b) Schedule & worker arrangement.
Step 4: Request Material
a) Material preparation / purchase of the project need.
Step 5: Processing
a) Provide the prepared material to Production Department.
Step 6 & 7: QC & Finishing
a) Complete the project that meet customers' requirement / specification on time and checking will be done by QC Department.
b) Arrange for packaging and prepare Delivery Order & Invoice.
Step 8: Delivery
a) Send Project & Delivery Order to customer.
b) Chop & Sign the Delivery Order.